Privacy Policy

Last updated: July 2026

Hotel Shiny Grand ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, WhatsApp services, and booking systems.

1. Information We Collect

We may collect the following information:

• Contact details (name, phone number, email address)
• Booking information (check-in/check-out dates, room preferences, number of guests)
• Payment information (processed securely through our payment partners)
• Communication preferences and messages sent via WhatsApp
• Device and browser information when you visit our website

2. How We Use Your Information

We use your information to:

• Process and manage your room reservations
• Respond to inquiries and provide customer support
• Send booking confirmations, pre-arrival information, and post-stay follow-ups
• Improve our services and website experience
• Comply with legal obligations, including foreign guest registration (Form C)

3. WhatsApp Communication

By contacting us via WhatsApp, you consent to receive automated and human responses through the WhatsApp Business API. We use this channel for booking inquiries, confirmations, and service updates. You may opt out at any time by messaging "STOP".

4. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Razorpay) to complete transactions
• Government authorities as required by law (e.g., FRRO Form C for foreign nationals)
• Service providers who assist in operating our hotel and website

5. Data Security

We implement reasonable security measures to protect your data. However, no internet transmission is 100% secure. We use secure payment gateways and encrypted connections where possible.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for WhatsApp communications

7. Cookies

Our website may use basic cookies to improve functionality and analytics. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.